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Your data matters

Privacy Policy

Learn how Kovina (formerly PropertyPal) handles and protects your information.

Last updated · November 7, 2026

01Information we collect

We may collect account details such as your name, email address, phone number and role. When you use Kovina, we may also store property records, resident details, lease documents, maintenance notes and payment-related references that you choose to add.

  • Account and profile information.
  • Property, tenancy and document-vault content.
  • Device, browser and general usage information.
  • Messages sent through our contact or support forms.

02How we use your information

We use this information to provide the service, secure your account, improve platform performance, respond to support requests and send important product or account notices. We do not sell personal information.

03When information is shared

Information may be shared with trusted service providers that help us host, secure, analyze or support Kovina. We may also disclose information when required by law, to protect users, or during a business transfer.

04Data security and retention

We use reasonable administrative and technical safeguards designed to protect stored information. No online system is completely risk-free.

05Your choices and rights

You may ask to access, correct or delete eligible personal information. Some records may need to be retained for security, fraud prevention or legal compliance.

06Cookies

Kovina may use necessary cookies to keep you signed in and remember preferences.

07Contact us

Questions about this policy can be sent through our contact page.

Questions? Visit our contact page.